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Customer Service Clerk Job Description

Job Title / Location:  Customer Service Clerk, Atlanta, GA
Reports To:Customer Service Manager
Status:  Full-time (40 hours per week)



In this function, the Customer Service Clerk will be responsible for coordinating the activities of the Customer Service department with, and in support of the Customer Service Manager.  The Clerk will interact with end-user customers, sales agencies, and internal departments to facilitate the order fulfillment process.  The Clerk will execute on the processes that are in place and ensure the highest level of customer service is achieved while maintaining a positive and professional relationship with all customers.


Associates Degree (2-year degree)


1-3 years work experience


Demonstrated computer skills; adept with Microsoft Office Suite including Excel and Word

Detail-oriented and possessing excellent multi-tasking abilities

Proactive and consistent communicator (written and oral communications)

Problem solver

Positive attitude and ability to work well within a team environment

PRINCIPAL RESPONSIBILITIES include the following.  Other duties may be assigned.

Ensure high-quality customer service is provided

Backup inbound Customer Service phone coverage

Meet and greet visitors at the Delivery door and the Dock door

Willingness to learn and grow and flex between departments, as needed (Marketing and Quality departments)

Pick and pack and ship all inventory orders

Maintain and order all shipping supplies

Receiving of inbound product

Process inventory returns

Stock inventory

Administrative paperwork

Interact with other departments to ensure customers’ needs are met

Resolve customer issues with tact and diplomacy to ensure positive future business relationships are maintained

Work effectively with peers and staff

Foster a cooperative and harmonious working environment

Actively assist in the daily functions of the Customer Service department

Undertake additional tasks as appropriately required by management


Training relative to Company requirements and procedures and individual job duties will be provided as outlined on the attached Training Requirements form. A training file containing documentation of all training received is maintained for each employee.


Working conditions are normal for an office environment.

If you are interested in submitting your resume for consideration, please email to

MedShape, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MedShape complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MedShape, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MedShape’s employees to perform their job duties may result in discipline up to and including discharge.